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Senior Loan Servicer

  • Job Tracking ID: 512272-561579
  • Job Location: Needham, MA
  • Job Level: Mid Career (2+ years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: February 24, 2017
  • Years of Experience: 2 - 5 Years
  • Starting Date: ASAP

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Job Description:

Job Summary:   Responsible for high level of accuracy and expertise in loan modification processing and construction to perm conversions. Be knowledgeable and accountable in multiple servicing processes as well as proficient in complex interest calculations, 3rd party billing, investor loan payments processing, swap loan processing and Investor loan sales processing. Assist in supervising, training and development of loan servicing staff.




  • On-board and disburse newly closed loans into Core system
  • Perform Core System updates
  • Perform Loan Modification maintenance
  • Address and resolve customer inquiries in a courteous, accurate and expeditious manner
  • Trailing document tracking
  • Support for the related processes for disbursing, and insuring the integrity of the escrow disbursement and collection process
  • Receive instructional notification/inquiries from internal and external customers for account maintenance
  • Update the daily, weekly, monthly rate indexes in Core System
  • Manage the servicing of participation payments and monthly reconciliation for participation/swap loans
  • Process secondary market sold loans and payoffs
  • Perform necessary maintenance including loan modifications and conversions
  • Provide support to AVP Loan operations in supervising, training and development of loan servicing staff
  • Perform additional duties as requested, needed or assigned



Experience and Skills:


  • Knowledgeable in multiple servicing processes
  • Knowledgeable in compliance and procedures 
  • Ability to communicate with customers, attorneys and staff in a clear and professional manner
  • Ability to embrace and adapt to departmental and global changes
  • Ability to work in a fast pace environment with strong attention to detail and accuracy
  • Proficient in Microsoft Office
  • Supervisory experience preferred
  • Ability to adhere to Needham Bank’s Core Values (Quick-Decision-Making, Reliability, Relationship-Based Focus and Quality Service) 
  • High School Diploma
  • 3-5+ years of working in a loan servicing post-close environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, defined benefit pension plan, paid vacation, paid holidays, paid leave benefit, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program.  We offer a great benefit package to our eligible part-time employees as well.

Needham Bank is an Equal Opportunity/Affirmative Action Employer.  Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.